Monitor End-to-End Customer Experience Remotely

Customer Experience

Get deeper in-the-moment insights into customer experience and how customers perceive your brand as they shop for or use your products. Track your customers at each step of their journey from point of purchase, to opening or setting up a product, to usage or consumption. Georama’s customer experience solution not only enables you to visualize customer journeys but also to observe and interact with customers in real-time, giving you a comprehensive view like never before. Use Georama to understand user experience, get customer feedback, track product usage, conduct taste tests, generate new concepts and much more. Engage with customers easily by conducting ongoing diary studies or scheduling recurring video/photo sessions at any cadence based on your needs. Brands and agencies leverage Georama’s customer experience solution across a variety of industries including CPG, durable goods, retail/brick & mortar, pharmaceutical/healthcare, travel, hospitality and industrial.

Types of Customer Experience Studies

  • Customer Journey Mapping
  • Voice of Customer
  • Customer Satisfaction
  • Product/Package Testing
  • Taste & Sensory Tests
  • New Concept Testing
  • User Experience
  • Diary Studies

Get Deep Customer Experience Insights Faster & At Scale!